宿泊約款

Accommodation Agreement

(Contract provisions)

Article 1

  1. Matters of the contract with the hotel or in regards therein that are not stipulated in the agreement shall be determined as needed by laws and customs.
  2. Regardless of the provisions in the preceding paragraph, the hotel may come up with a special contract in response to this clause’s effects, within the boundaries of laws and customs.

(Application of the Accommodation Agreement)

Article 2
  1. Those who intend to enter into this agreement with the hotel agree to the following.
    1. ①Accommodation's name, contact information (address and telephone number)
    2. ②Travel dates and estimated time of arrival
    3. ③Rates (as detailed in Table 1: Basic prices)
    4. ④Other matters as deemed necessary by the hotel
  2. Should you wish to stay longer than your previously agreed dates, the hotel will treat the extended stay as a separate accommodation contract.
  3. If the conditions of this agreement change, the hotel will immediately update the contents of the contract after the change.
(Establishment of the Accommodation Agreement, etc.)
Article 3
  1. It is assumed that your accommodation agreement is established once the hotel approves your application as stipulated in the above; however, this will not be the case if it is proven that the hotel for whatever reason did not approve.
  2. Once the accommodation contract has been established, the fee for the length of stay (3 days worth in the case it exceeds 3 days) will be paid by the date specified by the hotel.
  3. In addition to the accommodation charges to be paid by the guest, should the situations specified in Article 6 and Article 18 occur, penalty charges will be accrued. The payment of remaining balances will be dealt with by the regulations detailed in Article 12.
  4. If the hotel does not receive payment as agreed (based on the stipulations in Article 2) by the deadline, the accommodation agreement will cease to be effective. This is not the case if a later date has been negotiated between the guest and the hotel.
(Special circumstances in which the application fee is waived)
Article 4
  1. Notwithstanding the provisions of Article 1 paragraph 2, there are cases in which the hotel will not require the payment of the application fee.
  2. Under the special circumstances of this contract, if the hotel does not specify a date for the application payment, this matter will be handled as a special case in accordance with the preceding paragraph.
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(Rejection of the Accommodation Agreement)
Article 5
  1. In the following cases, the hotel may not accept your accommodation request.
    1. ①When the application does not meet the conditions specified in these articles.
    2. ②When there are no available vacant rooms at the hotel.
    3. ③When an applicant shows high risk of violating contract stipulations or facing trouble with the law.
    4. ④If an applicant is a member of a gang or other “Anti-Social Forces” as specified by the Act on Prevention of Unjust Acts by Organized Crime Group Members.
    5. ⑤If an applicant is a part of a corporation or other organization whose business activities are directed by Anti-Social Forces.
    6. ⑥If an applicant is part of a corporation or organization whose officers or directors include Anti-Social Forces.
    7. ⑦When an applicant is visibly suffering from an infectious disease.
    8. ⑧If an applicant’s request exceed the range of reasonable expectations.
    9. ⑨If unavoidable circumstances such as natural disasters or facilities failures halt hotel business.
    10. ⑩If a guest poses high risk of disturbing other hotel guests.
    11. ⑪If the hotel receives complaints about the applicant from other guests.
    12. ⑫If the guest’s behavior is adversely affecting the business carried out by the hotel’s officers or employees.
    13. ⑬If the guest is in possession of dangerous items (such as firearms or petroleums), drugs, or other such items as prohibited by laws and regulations.
    14. ⑭If the guest has been deemed unacceptable in the past due to reasons specified in Article 6, Paragraph 1, or in items No. 4 or No. 5.
    15. ⑮Other, when there is a legitimate reason.
(Contract cancellation rights for hotel guests)
Article 6
  1. Guests have the right to cancel their accommodation contract.
  2. In the case that the guest cancels part or all of their contract (under the stipulations lain out in Article 3, Paragraph 2, in which the hotel specified the due date for application fee payment and the contract was canceled before payment was received). As detailed in Table 2, there will be a penalty. This is not the case, however, when as detailed in Paragraph 4.1 there is a special contract in place, in which case it is contingent upon notification from the hotel.
  3. After 8:00 PM, if it is after two hours past the guest’s estimated time of arrival, the hotel will assume the guests have chosen to cancel their accommodation.
(Contract cancellation rights of the hotel)
Article 7
  1. The hotel may cancel the accommodation contract under the circumstances lain out below.
    1. ①In the circumstance detailed in Article 5 from No. 3 to No. 15.
    2. ②If you do not provide the mandatory details in Article 2, Paragraph 1.
    3. ③In the event that the customer fails to pay the requested reservation fee
    4. ④If a person other than the guests whose names are on the contract stays in the hotel room.
    5. ⑤If you smoke in a non-smoking room or in non-smoking areas of the hotel, tamper with the smoke detectors or other fire prevention items, or if you refuse to comply with hotel rules about other prohibited items and behaviors.
  2. If for any of these reasons the hotel cancels a contract whose fee has already been paid in full, we will return any remaining balance.
(Registration of Information)
Article 8
  1. Guests will be asked to give the following information at the front desk when they arrive at the hotel.
    1. ①Names of guests, age, sex, address, and occupation.
    2. ②Foreigners without a registered address in Japan will be asked to give their nationality, passport number, port of entry, and entry date. (For confirmation purposes, we will make a copy of your passport.
    3. ③Departure date and the scheduled departure time.
    4. ④Other matters as deemed necessary by the hotel.
  2. As detailed in Article 12, if fee payment is made by method of hotel voucher, credit card, or other alternatives to cash, that payment will be made in advance at the time of registration.。
(Room Availability Hours)
Article 9
  1. Guests can use their rooms from the 3:00 PM check-in time until they check out at 11:00 AM. After check-in and before checkout, guests are free to use their rooms all day.
  2. The hotel cleaning staff cleans the guest rooms and common areas 11:00 AM and 3:00 PM.
    For guests staying 2 or more days, we ask that you vacate the room so that staff may clean the room and replace towels. This does not apply should you wish to decline the cleaning service. Please note that the hotel does not bear responsibility for the loss or damage of items.
  3. Regardless of the above provisions, the hotel will not allow extensions beyond the times mentioned therein. If you fail to check out on time, you will pay 100 percent of the day fee for the room, regardless of the amount of time you use it. However, if it is negotiated in advance, the hotel may allow late checkout under certain conditions (although the ability to do this is contingent upon room availability).
  4. The hotel may change check-in and checkout times.
(Observance of Rules)
Article 10
  1. Guests agree to follow the rules set by the hotel.
(Business Hours)
Article 11
  1. The business hours for hotel services and facilities are as follows.
    1. ①Service hours for the front desk and cashier

      Curfew: None
      Doors lock: From 10:00 PM until 6:00 AM, we lock the front door entrance. If you return to the hotel later than 10:00 PM, you can use your room key to enter. (Loss of room keys will be paid for by the guest.)
      Reception: 24 hours (From 12:00 AM to 6:00 AM, someone will be on-site, but there will be times when the front desk is unmanned. You can contact the staff using the phone in your guestroom.)

    2. ②Breakfast / Room service / Lobby service times

      Japanese-style breakfast: 7:00 AM-10:00 AM
      Breakfast will be brought to your room and served. (Offered to guests who reserved at least 2 days prior)
      We will ask what time you wish to e served breakfast at the time of booking. You may change this time up until the day before by 6:00 PM. The breakfast option availability is determined by which plan you chose. We cannot offer a refund if you choose not to have breakfast.

      Western breakfast: 7:00 AM-10:00 AM
      You can enjoy a Western-style breakfast at our partnership restaurants nearby. (Offered to guests who reserved at least 2 days prior)
      We will ask what time you wish to e served breakfast at the time of booking. You may change this time up until the day before by 6:00 PM. The breakfast option availability is determined by which plan you chose. We cannot offer a refund if you choose not to have breakfast.

      Room Service: 7:00 AM-10:00 AM 4:00 PM-12:00 AM
      You have access to borrowing hotel equipment and a paid drink service. Offers are available from check-in at 3:00 PM until 12:00 AM, and from 6:00 AM to 10:00 AM.

      Lobby Bar: 7:00 AM-11:00 AM 4:00 PM-11:30 PM
      We offer the paid service of Kyoto sake and Kyoto coffee in the lobby.

  2. Should any of these hours change, we will duly let the guests know.
(Fee Payment)
Article 12
  1. Breakdown of accommodation charges to be paid by the guest is contained in Table 1.
  2. Payment for these charges can be made in cash, hotel voucher, credit card or other methods can be carried out at the front desk at the time of departure or at the time the hotel specifies.
  3. Guests will still be charged the listed room rates in the case that they no longer wish to stay.
(Responsibilities of the Hotel)
Article 13
  1. The hotel will compensate the guest for any damage caused to the customer on the part of the hotel, or for failure in taking care of its end of the accommodation contract. However, this does not apply to damages not attributable to the hotel.
  2. This guarantee begins upon the guest’s completion of accommodation procedures at the front desk and ends when you depart.
(Will be dealt with in the case that we cannot offer the contracted room)
Article 14
  1. If the hotel is unable to provide the room requested by the guest, then with guest approval, we will provide a room of equivalent conditions to the best of our ability (except in the case of natural disasters or other unavoidable obstacles in providing accommodation). In this case, if the rates of the new room exceed those originally agreed upon, the difference will be paid by the hotel.
  2. Regardless of the above conditions, if the hotel is unable to provide accommodation, the hotel will pay the guest appropriate compensation. However, when there is no reason that can be attributed to the responsibility of the hotel, there will be no compensation.
(Handling of the deposit)
Article 15
  1. We cannot store valuable items for you at the front desk. If valuables that were accepted to be stored at the front desk are lost or damaged at the fault of the hotel, the hotel will compensate you for the damage.
    However, if the guest failed to inform the hotel of the items’ value, the limit for damage compensation is 50,000 yen. In some circumstances, the hotel may refuse to hold the items for you.
  2. If items you bring to the hotel are lost or damaged at the fault of the hotel, you will be compensated. However, without knowing the value of the goods beforehand, the limit for this insurance is 150,000 yen. The hotel is not responsible for loss or damage caused at the fault of the guest. If the damage is not largely the fault of the hotel, the hotel is not responsible. We appreciate your care in protecting your goods as you see fit.
(Storage of guests’ baggage and small items)
Article 16
  1. Items can be left with the hotel until your checkin time, at which point they will be handed over to you.
  2. If hotel staff finds any forgotten items, we will attempt to contact the owner and have it returned to you. However, in the case that the owner is unknown, we will store the item for seven days, after which we will turn unclaimed items over to the nearest police station. Food and magazines will be stored until the end of the day they were found, after which they will be disposed of.
  3. Items left behind under the conditions of Paragraph 1 of this section will be dealt with in the same way as is described in No. 2 of this section.
(Parking)
Article 17
  1. The hotel does not have a parking lot. Guests coming by car must park in one of the nearby lots. We cannot guarantee there will be parking space in the nearby lots. You are responsible for securing your own parking, as the hotel does not assume any responsibility.
(Guest Responsibilities)
Article 18
  1. When the hotel suffers damages either intentionally or by the negligence of the guest, the guest will pay compensation for the damage.

    Table 1
    How to calculate rates (based on Article 2, Paragraph 1 and Article 12, Paragraph 1)

    Total amount to be paid by the guest Contents
    Hotel fee Base room charge (incl. service charges)
    Additional fees Food and beverage charges and other usage fees (incl. service charges)
    Tax Consumption tax

    Note: If the tax laws are amended, consumption tax for our services will change accordingly.

    Table 2
    Penalty for breaking contract (specified in Article 6, Paragraph 2)

    Date of contract termination notice No-show Day of Day before 3 days prior 10 days prior
    No. of persons on the contract General Up to 6 persons 100% 80% 50% 20% 0%
    Groups At least 6 persons 100% 100% 80% 50% 10%

    Note: 1% of the original room fee will be paid in penalty for breaking contract.
    If the number of days originally specified in the contract is shortened, you will still pay a one-day penalty (price of the room for one day), regardless the shortened stay.

(Incidences of disturbances to the public order by organized crime group members)
Article 19
  1. In accordance with the Act on the Prevention of Unjust Acts by Organized Crime Group Members (active since 1 March, 1992), we will refuse service to members of gangs and organized crime. (If a guest is discovered to be one of these persons, the guest will be turned away.)
  2. The hotel will refuse guests who intend to use the hotel as a base for anti-social organizations (such as gangs and radical groups). (If a guest is discovered to be one of these persons, the guest will be turned away.)
  3. We will refuse guests who engage in violence, intimidation, blackmail, or exhibit behaviors or make unreasonable demands that give us these types of concerns. We will also refuse individuals who have caused such disturbances in the past.
  4. The hotel will turn away individuals who cause problems for the hotel due to mental or physical debilitation resulting from drug use, loss of mental faculties due to heavy drinking, or if the guest poses a danger to him or herself or others.

Terms of service

To ensure the safety and protect the reputation of the hotel, we appreciate your cooperation in observing the following rules based on Article 10 of the accommodation agreement.

  1. Please familiarize yourself with the escape routes and emergency exits on each floor. Please also check the location of the stairs.
  2. This hotel is completely non-smoking. Please do not smoke in the building or the surrounding area. In addition, please do not use the heater materials in the room for purposes that could cause a fire, such as cooking.
  3. Please do not bring any of the following into the lobby or guest rooms.
    1. 1)Animals, birds (pets). ※Service dogs are excepted.
    2. 2)Odorous materials.
    3. 3)Gunpowder, oil, or other flammable materials.
    4. 4)Guns, blades, and swords that are not possessed lawfully
  4. Within the hotel, please do not disturb other guests with offensive words or actions, or prohibited enterprises such as gambling.
  5. Please do not direct arriving guests to the rooms. Have lobby staff member do this instead.
  6. Please do not use the rooms, lobby, offices, exhibition rooms, etc. for any purpose other than your guest stay (such as for the shooting of a commercial video).
  7. Please do not distribute advertising materials to other guests in the hotel.
  8. Please do not order outside food or drink to the hotel.
  9. Lost items, once found by hotel staff, will be stored at the hotel for seven days after discovery.
  10. Please lock the door to your room when you leave the room.
  11. Please do not ask us to look after art, antiques, or items of similar value or status.
  12. Please do not display things in the window that would detract from the appearance of the hotel.
  13. During your stay, please feel free to store cash and valuables in the safe-deposit box in your room.
  14. Please respect the following requests in regards to the equipment in the building.
    1. 1)Please do not use for any purpose other than the intended.
    2. 2)Please do not take anything out of the building.
    3. 3)You must pay damage compensation if you damage or lose any items.
  15. Please do not wear the pajamas or slippers when you leave your room.
  16. Please do not use photos from inside the hotel for monetary gain or other unapproved purposes, lest legal action be taken.
  17. We will turn away any guest you engages in the following.
    1. 1)Violence, intimidation, blackmail, or exhibit behaviors or make unreasonable demands that give us these types of concerns.
    2. 2)Causing problems for the hotel due to mental or physical debilitation resulting from drug use, loss of mental faculties due to heavy drinking, or if the guest poses a danger to him or herself or others.
    3. 3)Posing a risk of violating laws and regulations, engaging in illegal activities like gambling, or otherwise disturbing the public order.
    4. 4)If an applicant is a member of a gang or other “Anti-Social Forces” as specified by the Act on Prevention of Unjust Acts by Organized Crime Group Members.
    5. 5)f a guest is visibly suffering from an infectious disease.

In circumstances similar to the above, a guest may be refused. If you see any suspicious activity within the hotel or find any suspicious objects, please contact the front desk and bring it to our attention.

KIYOMIZU GROUP

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